Shipping Policy

Last updated: 25 October 2026

We want you to know exactly when your order will arrive and what it costs before you buy. Here is how every CHIQ Cosmetics order is handled.

Where we deliver

  • We deliver to addresses in all 50 states of the United States and Washington, D.C.
  • We do not ship to other countries, US territories or APO, FPO and DPO military addresses at this time.
  • Deliveries to Alaska and Hawaii can take a few business days longer than the times below.

Shipping costs

  • Shipping is free on every order. There is no minimum spend.
  • Import duties are paid by us. You will never be asked to pay import duties or customs fees on delivery.
  • Any applicable sales tax is calculated and shown at checkout before you pay.

Processing time

  • Orders are checked, packed and dispatched within 1 to 2 business days (Monday to Friday, excluding US federal holidays).
  • Orders placed on a weekend or a public holiday are processed on the next business day.
  • During sale periods and around public holidays, processing can take a little longer.

If we cannot dispatch on time

If we cannot dispatch your order within the processing time above, we will email you before that time has passed with a new expected dispatch date. You can then choose to wait or to cancel your order for a full refund. Refunds for cancelled orders are issued within 7 business days.

Delivery time

  • Total delivery time is 7 to 12 business days from the moment you place your order.
  • Our products are sent from our fulfilment partners in China, with the final leg of delivery handled by a carrier in the United States.
  • Delivery times are estimates, not guarantees. Weather, customs processing and carrier delays are outside our control.
  • If your order contains more than one item, the items can arrive in separate parcels on different days. This is normal and nothing is missing.

Tracking your order

  • As soon as your parcel is dispatched, we email you a tracking number and a link to follow your parcel.
  • Tracking can take 2 to 4 days to start updating after dispatch. A tracking number that is not moving yet does not mean your parcel is lost.

If your parcel has not arrived

If your tracking has not updated for 10 business days, or your parcel is well past the estimated delivery window, email us at info@chiqcosmetics.com with your order number. We will open an enquiry with the carrier. If the parcel cannot be found, we will send a replacement or refund you in full, whichever you prefer.

If your parcel arrives damaged

Please email us with your order number and photos of the damage, including the outer packaging, ideally within 7 days of delivery so we can file a claim with the carrier. We will arrange a replacement or a full refund at no cost to you. Reporting later does not take away your rights.

Delivery address

Please double check your address at checkout. We can only change an address before the order is dispatched, so contact us as soon as possible if something is wrong. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery.

Returns

You can request a return of unopened products within 30 days of delivery, then send them back within 14 days of receiving our instructions. The full conditions are set out in our Returns and Refunds Policy.

Questions

Our customer service team is happy to help with anything to do with your delivery. Email info@chiqcosmetics.com or use our contact form.

Company details

  • Website: CHIQ Cosmetics (chiqcosmetics.com)
  • Company name: MeijerMedia LLC (registered in Wyoming, United States)
  • Mailing address: 400 Rella Blvd. Ste. 207-298, Montebello, New York, 10901, USA
  • Email: info@chiqcosmetics.com
  • Contact form: Contact
  • Company registration number: 2025-001632575
  • Tax ID: 30-1443105
  • Customer service: Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time (ET)