Returns and Refunds Policy

Last updated: 25 October 2026

If something is not right, we want to fix it. This policy explains how returns and refunds work at CHIQ Cosmetics, what you can send back, and who pays for what.

Please contact us before you send anything back. We will give you the correct return address. A parcel that arrives without a return being arranged first is much harder to match to your order, which can delay your refund.

Nothing in this policy limits any rights you have under the consumer protection laws of your state or under US federal law.

Changed your mind? 30 days

If a product is not what you hoped for, you can request a return within 30 days of delivery and then send the product back within 14 days of receiving our return instructions, provided that:

it is unopened and unused,
the seal or protective packaging is intact,
it is returned in its original packaging, and
it is not one of the excluded items listed below.

For hygiene and safety reasons, we cannot accept change of mind returns of cosmetics that have been opened, used or tested.

How to start a return

Email info@chiqcosmetics.com within 30 days of delivery.
Include your order number, your full name, which product or products you want to return, and the reason.
If the product is damaged or faulty, add clear photos of the problem.
We reply within 2 business days with instructions and the return address. Returns go back to our fulfilment partner in China, so please allow extra time for your parcel to arrive. We always tell you the address before you send anything, so you can get a postage quote first.
Pack the product securely, include your order number in the parcel, and send it to the address we give you. Please use a trackable service and keep your receipt.

Please do not return a parcel to the sender address printed on the packaging. That is a fulfilment address, not our returns address. If a parcel is sent there by mistake, contact us and we will do our best to trace it.

Who pays for return shipping

Faulty, damaged in transit, or the wrong item sent: we pay. It costs you nothing.
Change of mind or no longer wanted: you pay the actual cost of return postage to China.
Restocking fee: none, ever. We do not charge one.

Items we cannot accept back for change of mind

Cosmetics that have been opened, used or tested, or whose seal or protective packaging has been removed.
Products that have been damaged after delivery.
Free gifts and samples.
Gift cards.

This list applies to change of mind returns only. If any product is faulty, damaged or not as described, we will put it right as set out below.

Damaged or faulty items

Email us with your order number and photos of the fault or damage, ideally within 7 days of delivery. Reporting later does not take away your rights. We will assess it and, once approved, send a replacement or refund you in full. We cover any return postage.

Wrong item received

Order not delivered

If your order does not arrive, contact us and we will open an enquiry with the carrier. If the parcel cannot be found, you can choose a full refund or a replacement.

Exchanges

We do not process direct swaps, because it holds your new item up while the old one travels back. Return the product using the process above and place a new order for the shade or product you want. That is almost always the faster route.

Cancelling an order

You can cancel your order free of charge at any time before it is dispatched, and we refund you in full within 7 business days. Orders are passed to our fulfilment partner quickly, so contact us as soon as possible, ideally within 12 hours of ordering. If your order has already been dispatched, wait until it arrives and then follow the returns process above.

Refunds: how and when

Once your return arrives, we inspect it and process the refund within 7 business days.
You will get an email confirming the refund has been issued.
Refunds always go back to the payment method used for the original purchase.
Depending on your bank or card issuer, it can take up to a further 10 business days for the money to appear on your statement.

If more than 10 business days have passed since our confirmation email and you still cannot see the refund, check with your bank or payment provider first, then email us at info@chiqcosmetics.com and we will chase it up.

Questions

Have a look at our FAQ or email info@chiqcosmetics.com. We answer every message.

Company details

Website: CHIQ Cosmetics (chiqcosmetics.com)
Company name: MeijerMedia LLC (registered in Wyoming, United States)
Mailing address: 400 Rella Blvd. Ste. 207-298, Montebello, New York, 10901, USA
Email: info@chiqcosmetics.com
Contact form: Contact
Company registration number: 2025-001632575
Tax ID: 30-1443105
Customer service: Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time (ET)